Home ยป 1&1 internet hates bunnies

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1&1 internet hates bunnies

Posted September 3rd, 2009 at 9:47 am

For some time, I have used 1&1 for a few of my domains. For an equal amount of time, I have regretted this decision. I am now in the process of switching all my domains to Gandi for they are not scam artists, and are French, which is excellent.

Anyway, below is my current (ongoing) debate with 1&1. I hope that it defers you from using their scam flavored brand of failure. Another benefit is now when the 1&1 goons come and whack me, there's public record of our debate. :)

My initial email to them, upon discovering that they yet again claim I owe them money:
================================================================

  1. Today I received an email from 1&1 noting that my debit card was
  2. declined and 1&1 is thusly unable to charge me the required amount. I was not aware
  3. that I owe money. For which domain is this charge required?
  4.  
  5. Secondly, and more importantly, please direct me to either:
  6. A) A step by step instruction on how to fully deactivate automatic renewal 
  7. for every single domain on my account, no exceptions
  8. OR
  9. B) Someone who is willing to provide a step by step instruction on how to 
  10. fully deactivate automatic renewal (for every domain, no exceptions)
  11.  
  12. Finally, I find it somewhat amusing that this situation has occurred
  13. again. The last time -- about a week ago -- that my debit card was 
  14. declined was because my bank flagged 1&1's charges as possibly fraudulent. 
  15. In light of this amusing assessment of 1&1's business practices, I am forgetting
  16. why it is that I use 1&1 at all, as I've never had this problem
  17. anywhere else on the internet.
  18.  
  19. Allyn Bauer
  20. allyn.bauer@gmail.com

Rebuttal:
================================================================

  1. Dear Allyn Bauer,
  2.  
  3. Thank you for contacting us.
  4.  
  5. If you wish to cancel your 1&1 package, feature, or domain please visit
  6. https://cancel.1and1.com and use your Customer ID and password to login.
  7.  
  8.  
  9. At the end of the process you will need to activate your request. In
  10. order to do so, you will receive an e-mail message with a special link
  11. which you will need to click to complete the process. 
  12.  
  13. If you do not receive the e-mail with the confirmation link e-mail
  14. within a few hours of completing the cancellation, please notify us
  15. ASAP.
  16.  
  17. Please note that if you do not receive this e-mail and click on the link
  18. within (7) seven days of the request, your cancellation request will not
  19. complete and your services will remain active.
  20.  
  21. Any refund will be based on our refund policy per the terms and
  22. conditions of your account and will be processed within 14 days of your
  23. cancellation requests effective date.
  24.  
  25. If you have any further questions do not hesitate to contact us.
  26.  
  27. Sincerely
  28. Lisa Corrado
  29.  
  30. Billing Department
  31. 1&1 Internet Inc.

================================================================
As you can see, Lisa answers exactly zero of my questions and subsequently
directs me to the cancel page for my account.

Below, in the response, I mention that they answer one of my questions, which isn't technically true, They did, however, answer my unwritten question of "do they even care". Without further ado, my response:
================================================================

  1. Great!
  2. You answered one of my questions, but I still would like to know for which domains
  3. I received a late bill notice and why it is not already taken care of.
  4. As I said already, this happened to me last week, and when I checked I was
  5. under the impression that my domains were not up for renewal for some time.
  6. I do not want to remit payment if it is owed, but PLEASE tell me for what domains
  7. I owe, if any, and why my bank again thinks that 1&1 is doing shifty shit.
  8.  
  9. Or is my account up to date?
  10.  
  11. Regards,
  12. Allyn Bauer

================================================================
  1. Dear Allyn Bauer,
  2.  
  3. Thank you for contacting us.
  4.  
  5. The payment that was unable to be processed is for domain name (REMOVED). 
  6.  
  7. If you have any further questions do not hesitate to contact us.
  8.  
  9. --
  10. Sincerely
  11. Lisa Corrado
  12. Billing Department
  13. 1&1 Internet Inc.

================================================================
  1. This assessment is incorrect. I previously paid this balance. 
  2. The payment cleared on my debit account, and 1&1 actively reported it as paid.
  3. The new charge is not accurate. Please remove it.

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